Confirm the destination
Provide a complete address and a reliable phone number. Address changes may require identity, payment, or fraud-prevention verification and can delay dispatch.
Shipping & returns
Clear details.
Before anything moves.
Fine jewelry, loose diamonds, and made-to-order pieces require careful handling. The written quote, invoice, or order confirmation for your purchase states the terms that apply to that order.
At a glance
Your order details come first.
No universal shipping method, delivery date, or return window is promised on this page. Those details can vary by item, destination, customization, and service, and should be confirmed in writing before you complete a purchase.
01 · Before an order
Know what applies to your piece.
Review the written quote, invoice, receipt, and order confirmation before payment. Depending on the purchase, those documents may identify the item specifications, natural or laboratory-grown origin, grading-report details, customization, price, taxes, payment schedule, expected production time, delivery method, shipping cost, signature or pickup requirements, and return eligibility.
Your written order terms control.
If a statement on this page conflicts with a signed agreement, invoice, receipt, or order confirmation, the order-specific document applies to that purchase, subject to rights that cannot legally be waived.
Processing timeConfirmed for the specific piece or service before the order is finalized.
Delivery method and costConfirmed for the destination and order before shipment.
Signature or pickupSet according to the shipment and communicated before dispatch.
Return eligibilityThe written quote, invoice, or order confirmation controls.
Sending an item backContact SG first and wait for written return or service instructions.
02 · Shipping & delivery
Production time is not transit time.
An in-stock piece, a sourced diamond, a resized ring, and a custom design may each require a different amount of preparation. An estimated completion or ship date is separate from the carrier’s estimated transit time. A delivery date is not guaranteed unless SG Diamonds expressly confirms it in writing.
Plan for receipt
SG will communicate any signature, adult-signature, pickup, or recipient requirement that applies to the shipment. Do not authorize an unattended drop-off unless SG confirms that option in writing.
Follow tracking
When tracking is available, monitor it and contact SG promptly if the status is unclear, the package appears delayed, or delivery is marked complete but cannot be located.
Availability of shipping, pickup, address changes, holds, international delivery, and special delivery requests depends on the order and destination. Duties, taxes, brokerage, or other destination charges—if applicable—will be addressed in the order documentation or before shipment.
03 · Loss, delay, or damage
Contact SG promptly.
If packaging arrives open, damaged, or tampered with, photograph the exterior before opening when it is safe to do so. Keep the box, internal packaging, labels, receipt, and all contents. Contact SG Diamonds promptly at (213) 986-6636 or info@sg-diamonds.com so the available carrier, inspection, or claim steps can be reviewed.
Carrier events, weather, security reviews, address corrections, and other circumstances can affect transit. SG will communicate material information it receives, but carrier estimates are not the same as a guaranteed delivery commitment.
04 · Returns & exchanges
Eligibility is order-specific.
The applicable return or exchange period, condition requirements, return-shipping responsibility, fees, and available remedy are stated in the written terms for the order. Contact SG before sending anything back. An unapproved shipment may be refused or returned to the sender.
Some pieces may have restrictions.
Custom, made-to-order, engraved, resized, altered, repaired, special-order, final-sale, worn, damaged, or incomplete items may be ineligible for return or subject to different terms when that restriction was disclosed for the order. Loose diamonds or jewelry accompanied by a grading report may require the original report and documentation.
Nothing on this page limits any non-waivable right or remedy available under applicable law.
05 · Requesting a return or exchange
Start with SG—not the shipping counter.
- 1
Contact SG Diamonds
Call or email with your name, order or invoice reference, item, and the reason for the request.
- 2
Wait for written instructions
SG will review eligibility and, when approved, provide the return or service authorization, destination, deadline, packing guidance, and shipping responsibility.
- 3
Prepare the complete item
Unless instructed otherwise, include the jewelry, presentation materials, grading report, appraisal, certificates, and other documents supplied with the purchase.
- 4
Ship only as directed
Use the method in SG’s instructions, keep the receipt and tracking record, and avoid wording on the outer package that identifies valuable jewelry.
06 · Inspection & refunds
Every returned piece is reviewed.
Receipt of a package does not itself approve a return. SG may inspect the item, setting, stones, hallmarks, serial or report references, alterations, wear, damage, and included documents. If the return is approved, the written order terms determine whether the resolution is a refund, exchange, repair, adjustment, or another agreed remedy.
Approved refunds are issued through the method stated for the order or, when applicable, the original payment method. Financial institutions and payment providers may need additional processing time after SG issues a refund. Shipping, sizing, design, labor, appraisal, grading-report replacement, or other charges are handled according to the written terms for the purchase and applicable law.
07 · Common questions
Before you package the piece.
Can I send jewelry back without calling?
No. Contact SG first and wait for written authorization and shipping instructions. This protects the piece and lets SG confirm whether the request is eligible.
Is every item returnable?
No universal return eligibility is promised. The written terms for the item control, and custom, altered, sized, repaired, special-order, final-sale, worn, damaged, or incomplete pieces may have restrictions disclosed for the order.
Do you promise a delivery date?
Production and transit estimates can change. A date is guaranteed only when SG expressly confirms that commitment in writing for the order.
What should I do with a grading report?
Keep it flat, clean, and secure. If a return is approved, follow SG’s instructions and include the original report when requested. Missing documents can affect eligibility or charges where disclosed in the order terms.
Can I change the shipping address?
Ask as early as possible. A change is not effective until SG confirms it, and additional verification or a different delivery arrangement may be required.
Need order-specific help?
Talk directly with SG Diamonds.
Have your invoice or order reference ready so the applicable terms can be reviewed with you.